When you're planning your next big adventure trip, you'll want to know what's in store for you.
When you’re booking the adventure of a lifetime, you’ll want to know what’s in store for you! That’s why we’ve put all of the most frequently asked questions about our Bucket List trips in one handy place for you to check out.
So whether you have trekking questions, want to know about Everest Base Camp altitude preparations or are simply looking for some travel advice, you can find it here!
When will my monthly instalments be collected?
Your monthly instalments will be collected from the card used to make your original purchase on a 30 day rolling payment plan. You can choose how many months you wish to spread the cost over at the point of purchase. If at any time you need to change the card details your plan is linked to, or wish to make additional payments, then give our office a call – 01769 309007.
Flights and Protection
Air Travel arrangements are supplied by Wexas International ATOL 2873 and their booking conditions apply.
To provide protection for all money our customers send us, we operate a ‘client trust account’, this money is ring fenced and in the unlikely event of the company failure this money is protected. The Bucket List Company does not have access to this money until after we have returned from your trip.
How many places are on each trip?
We aim to take a maximum 16 people maximum on each trip, however if we have a lot of interest in a certain adventure we may take 2 groups on the same adventure or put on an extra trip at another date in the year.
Most of our trips have between 8-12 on each trip.
Can I bring my children on the adventure with me?
We don’t recommend our mountaineering and trekking trips for most families but in response to the growing interest in adventure travel for families of all ages we are launching new Family Trailblazer trips. These trips will be released in 2021 so to get ahead of the crowds register your interest HERE.
Are my flights included in the online price?
Your flights are not included in the ‘Trip Base Costs’. We offer both a land only package and fully inclusive packages, as well as many additional excursions. Once you have selected your trip dates you will be able to add flights, single supplements or any other excursions you wish to include in the ‘Trip Builder’.
What is not covered in the total cost of the adventure?
The only things that are not covered within the price is:
Personal Spending Money
If you have chosen the land only package then flights are also not included
What are your Terms & Conditions & Cancellation policy?
Can you recommend somewhere to get my travel insurance from?
We use specialist Insurance Brokers, Campbell Irvine Direct for all of our insurance policies no matter what trip we are on. We know their policy includes everything we require in an insurance policy for all of our trips. You can easily get a quote from their website so try not to leave sorting your insurance out until last minute!
You don’t have to use Campbell Irvineif you have another in mind, just please be aware to check restrictions. For example many insurance policies that you get with your bank account will not include altitude and are not geared up for exciting trips like we offer!
What is your complaints procedure?
If you would like to make a complaint, please email [email protected] in the first instance. You will receive a response from us within 48 hours. If your complaint is not answered to your satisfaction please email again and put it for the attention of the Managing Director.
What are the training weekends and how do I book on them?
We run training weekends prior to your adventure that you have the option to book onto. The weekend costs £200 per person and includes:
Bunkhouse accommodation for 2 nights
Breakfast on Saturday and Sunday morning
Activities and instruction on both Saturday and Sunday – full days
The opportunity to meet other people on your trip and also other trips
Advice on every aspect of your adventure
The opportunity to bring any kit you may have and get it checked out by our instructors
The dates for upcoming training weekends can be found HERE.
Please note, we will be running more training weekends, in various locations, so if the dates currently shown are not right for you, please don’t hesitate to give us a call and enquire about future training weekends.
Can you cater to my dietary requirement?
One of the first pieces of information we will ask you to provide us when you fill in your booking form is a dietary requirements disclosure. We will do our utmost to ensure that any dietary requirement is catered to during your trip, contacting airlines, agents and accommodation to request they adjust their menus for your needs.
It is important to let us know of your dietary requirements as soon as possible after booking, so that we have adequate time to make these arrangements.
This said, we would encourage Bucketlisters to bear in mind that we cannot fully control the provisions that will be available on flights and during your trek. Occasionally, despite communicating particular needs to our flight agents, on-board teams will forget to ensure certain meals are available. Also be aware that in some countries, less common diets are almost unheard of – such as gluten-free in Morocco. Usually, there will be something you can find, but it may be limited. Therefore, if you have particularly specific dietary needs (such as vegan and gluten-free) we recommend you bring snacks as a back-up.
Any client with a severe allergy must carry their necessary medicine with them at all times.
What is the Ultimate Flex Policy?
The Ultimate Flex Policy is a new initiative we have developed in response to the Coronavirus pandemic. This ensure people can still plan for the future, book dates for travel with the reassurance that if they wish to change their booking we have made it as easy and as affordable as possible.
If you are a ‘Land Only’ customer, organising your own flights, you will be able to move the dates or destination of your trip up to 90 days before your planned departure date absolutely free of charge.
For those of you who have flights included in your package, you can also amend your booking up to 90 days before your planned departure with minimal costs of amending airline tickets. We will look at each booking individually. Usually between 180 and 90 days before your planned departure we are able to move your flight for a minimal fee, equivalent to a change of name or date administration charge on any airline ticket. This will be dealt with on a trip by trip basis to make amendments as easy as possible and within the Terms and Conditions of the many airlines we deal with.
If you wish to make any changes less than 90 days before your trip departure or to cancel in full, our usual Terms and Conditions will apply.
Here at The Bucket List Company we have made the decision to only travel to countries listed as green by the Government Travel Taskforce. So that we can give our customers as much notice as possible we have developed a plan of action for any trip destinations which may be listed as Red or Amber, including a timeline of the latest possible cancellations for these trips which can be viewed HERE.
The Ultimate Guide to Kilimanjaro
Is Kilimanjaro on your bucket list? We’ve put together a fully comprehensive guide to Kilimanjaro which will give you everything you need to know about this wonderful adventure that lies ahead.
Here’s what some of our awesome customers had to say:
“I’ve just come back from doing the Lares trek in Peru. This was a trip that just kept giving and my mind is still catching up from everything I experienced.
This trip had everything and feel privileged with the experience that bucket list company arranged.I would highly recommend it to anyone thinking of booking a trip, they are well organised and the experiences are once in a lifetime, pictures just dont do it justification, seeing it with your own eyes is a thousand times better.
Massive thanks to Keith and his staff for sorting it all out!”
“One of the best trips I’ve ever been on. Amazing location, excellent diving company, and the best bunch of people. I would highly recommend the Bucket List Company and their Gozo scuba diving trip.”
Gozo Diving Trip
From start to finish this trip was pieced together using the finest detail. All we had to remember was our kits and to get to the airport on time!
With the help of the team at The Bucket List Company, the guides, the porters and a lot of team spirit, 20/20 individuals had their dreams come true and made it to the roof of Africa. It was an amazing experience and we have all made friends for life!
You also can’t go all the way to Africa without the add on safari trip. It is absolutely worth it, we managed to see the big 5 and much more in just 3 days. The next trip is already underway…
Mount Kilimanjaro climb
“We have just had our first experience with The Bucket List Company, and are already planning our second trip! We completed Everest Base Camp in March 2019. If you want an amazing adventure with no stress or worries… this is it!
The attention to detail was excellent at all times. You are looked after from the moment you book your trip until you return to the UK! The guides and porters were amazing – nothing was too much trouble. Thanks to The Bucket List Company, dreams do come true!”
Everest Base Camp trek
“Morocco trip was truly wonderful. These guys have done their homework and have great knowledge and experience. It’s really hard to put into words how amazing this trip was. Stress-free experience from the second you meet at the airport. I’m booking my next trip with these guys this week. Life’s too short.”
Mount Toubkal trek
“Great staff, very helpful throughout the whole process, they have a very good payment method which makes any trip affordable! Even to a student like myself!
The trip was very well organised, and any question was answered with confidence there and then, showing great knowledge of the country and trek we were doing.
The staff were also very motivating, I don’t think I would’ve made it to Base Camp if it weren’t for Keith helping me… All the guides were amazing, working throughout the day, and then in their breaks making sure we were all comfortable with food and drink (included in the price).
I do not have a bad word to say about the trip, and I will be booking another one with the Bucket List team in the close future!
P.S. ‘Rate Keith’s Jake’ 9.56/10. With .44 taken away for lack of beard.”