Frequently Asked Questions
When will my direct debit be taken out of my account?
Your direct debit will be taken out of your account on the 1st of every month, unless you have specified and we have agreed with you a different date. Your direct debit needs to be set up 6 days before the end of the month to make sure it comes out on the 1st, if not then it will roll over onto the following month. The direct debit is cost of the adventure split equally between the number of months left before you depart.
Flights and Protection
Air Travel Arrangements are supplied by Wexas International ATOL 2873 and their booking conditions apply.
To provide protecton for all money our customers send us, we operate a ‘client trust account’, this money is ring fenced and in the unlikely event of the company failure this money is protected. The Bucket List Company does not have access to this money until after we have returned from your trip.
How many places are on each trip?
We aim to take 16 people maximum on each trip, however if we have a lot of interest in a certain adventure we may take 2 groups on the same adventure or put on an extra trip at another date in the year.
Can I bring my children on the adventure with me?
We don’t recommend altitude trekking for minors. The majority of our treks either involve water or altitude, so for safety reasons we wouldn’t say this is a good idea. Everyone needs to carry their own kit and equipment, therefore it is not practical to have to be supporting someone else as well as yourself on an expedition. We are happy to discuss individual cases in further detail – just give us a call!
Why are there two prices and what is the difference between the land only price and full package price?
We offer both a land only package and a full package. The land only package doesn’t include flights, this is suitable for people who want to meet us in country and/or stay longer after the adventure. The full package is flight inclusive and we meet you at the airport and stay with you until you return back to the UK.
What is not covered in the total cost of the adventure?
The only things that are not covered within the price is:
- Personal Spending Money
- If you have chosen the land only package then flights are also not included
What are your Terms & Conditions & Cancellation policy?
Can you recommend somewhere to get my travel insurance from?
We use specialist Insurance Brokers, Campbell Irvine Direct for all of our insurance policies no matter what trip we are on. We know their policy includes everything we require in an insurance policy for all of our trips. You can easily get a quote from their website so try not to leave sorting your insurance out until last minute!
You don’t have to use Campbell Irvine if you have another in mind, just please be aware to check restrictions. For example many insurance policies that you get with your bank account will not include altitude and are not geared up for exciting trips like we offer!
What is your complaints procedure?
If you would like to make a complaint, please email firstname.lastname@example.org in the first instance. You will receive a response from us within 48 hours. If your complaint is not answered to your satisfaction please email again and put it for the attention of the Managing Director.
What are the training weekends and How do I book on them?
We run training weekends prior to your adventure that you have the option to book onto. The weekend costs £150 per person and includes:
- Bunkhouse accommodation for 2 nights
- Breakfast on Saturday and Sunday morning
- Activities and Instruction on both Saturday and Sunday – full days
- The opportunity to meet other people on your trip and also other trips
- Advice on every aspect of your adventure
- The opportunity to bring any kit you may have and get it checked out by our instructors
The dates for upcoming training weekends are as follows:
Friday 10th – Sunday 12th November 2017 – North Wales
Friday 23rd March – Sunday 25th March 2018 – South Wales
Please note, we will be running more training weekends, in various locations, so if the dates currently shown are not right for you, please don’t hesitate to give us a call and enquire about future training weekends.
To book your place on one of training weekends, give the office a call on 01769 309007, and we will reserve your place for you.