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When you’re booking the adventure of a lifetime, you’ll want to know what’s in store for you! That’s why we’ve put all of the most frequently asked questions about our Bucket List trips in one handy place for you to check out.

So whether you have trekking questions, want to know about Everest Base Camp altitude preparations or are simply looking for some travel advice, you can find it here!

When will my direct debit be taken out of my account?

Your direct debit will be taken out of your account on the 1st of every month, unless you have specified and we have agreed with you a different date. Your direct debit needs to be set up 6 days before the end of the month to make sure it comes out on the 1st, if not then it will roll over onto the following month. The direct debit is cost of the adventure split equally between the number of months left before you depart.

Flights and Protection

Air Travel Arrangements are supplied by Wexas International ATOL 2873 and their booking conditions apply.

Financial Protection

To provide protection for all money our customers send us, we operate a ‘client trust account’, this money is ring fenced and in the unlikely event of the company failure this money is protected. The Bucket List Company does not have access to this money until after we have returned from your trip.

How many places are on each trip?

We aim to take a maximum 16 people maximum on each trip, however if we have a lot of interest in a certain adventure we may take 2 groups on the same adventure or put on an extra trip at another date in the year.

Most of our trips have between 8-12 on each trip.

Can I bring my children on the adventure with me?

We don’t recommend altitude trekking for minors. The majority of our treks either involve water or altitude, so for safety reasons we wouldn’t say this is a good idea. Everyone needs to carry their own kit and equipment, therefore it is not practical to have to be supporting someone else as well as yourself on an expedition. We are happy to discuss individual cases in further detail – just give us a call!

Why are there two prices and what is the difference between the land only price and full package price?

We offer both a land only package and a full package. The land only package doesn’t include flights, this is suitable for people who want to meet us in country and/or stay longer after the adventure. The full package is flight inclusive and we meet you at the airport and stay with you until you return back to the UK.

What is not covered in the total cost of the adventure?

The only things that are not covered within the price is:

  • Personal Spending Money
  • Insurance
  • Visa
  • Tips
  • If you have chosen the land only package then flights are also not included
What are your Terms & Conditions & Cancellation policy?
Can you recommend somewhere to get my travel insurance from?

We use specialist Insurance Brokers, Campbell Irvine Direct for all of our insurance policies no matter what trip we are on. We know their policy includes everything we require in an insurance policy for all of our trips. You can easily get a quote from their website so try not to leave sorting your insurance out until last minute!

You don’t have to use Campbell Irvine if you have another in mind, just please be aware to check restrictions. For example many insurance policies that you get with your bank account will not include altitude and are not geared up for exciting trips like we offer!

What is your complaints procedure?

If you would like to make a complaint, please email [email protected] in the first instance. You will receive a response from us within 48 hours. If your complaint is not answered to your satisfaction please email again and put it for the attention of the Managing Director.

What are the training weekends and How do I book on them?

We run training weekends prior to your adventure that you have the option to book onto. The weekend costs £150 per person and includes:

  • Bunkhouse accommodation for 2 nights
  • Breakfast on Saturday and Sunday morning
  • Activities and Instruction on both Saturday and Sunday – full days
  • The opportunity to meet other people on your trip and also other trips
  • Advice on every aspect of your adventure
  • The opportunity to bring any kit you may have and get it checked out by our instructors

The dates for upcoming training weekends are as follows:

Please note, we will be running more training weekends, in various locations, so if the dates currently shown are not right for you, please don’t hesitate to give us a call and enquire about future training weekends.

To book your spot on one of our training weekends, give the office a call on 01769 309007, and we will reserve a place for you.

Can you cater to my dietary requirement?

One of the first pieces of information we will ask you to provide us when you fill in your booking form is a dietary requirements disclosure. We will do our utmost to ensure that any dietary requirement is catered to during your trip, contacting airlines, agents and accommodation to request they adjust their menus for your needs.

It is important to let us know of your dietary requirements as soon as possible after booking, so that we have adequate time to make these arrangements.

This said, we would encourage Bucketlisters to bear in mind that we cannot fully control the provisions that will be available on flights and during your trek. Occasionally, despite communicating particular needs to our flight agents, on-board teams will forget to ensure certain meals are available. Also be aware that in some countries, less common diets are almost unheard of – such as gluten-free in Morocco. Usually, there will be something you can find, but it may be limited. Therefore, if you have particularly specific dietary needs (such as vegan and gluten-free) we recommend you bring snacks as a back-up.

Any client with a severe allergy must carry their necessary medicine with them at all times.

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What our Customers Say

Here’s what some of our awesome customers had to say:

“This bucket list ticks all boxes!

What can I say? I just back from the Mount Toubkal trip and it has been the experience of a lifetime.

Since I booked this trip, The Bucket List Company have kept in contact with me, asking if needed any help with anything and keeping me updated as well.

On the trip they really do look after you and you get great value for money. They make sure they hire the best local guides to help look after you and those that have the best local knowledge. What I liked about the company is that they help you on the trek and make sure that, if you are struggling a wee bit, they have guides there to encourage you on or go at your pace without rushing you. 

If you are looking to tick stuff of your bucket list, they are the ones to make that dream happen. I have already booked Nepal for 2020 and will be looking for a trip in 2021.

Martin McLennan
Mount Toubkal trek The Bucket List Company Reviews

“I loved the ability to be able to pay in instalments so that I could tick Learning to Dive off my Bucket List. The company gave us all the info we needed before we left and were quick to respond to queries.

Keith couldn’t have been friendlier or more helpful whilst we were away. The staff and instructors at the diving school were very professional and still managed to be great fun. They were very supportive and made sure the whole group gained our qualifications. The location on Gozo was fabulous and, although the accommodation was a bit tired, I understand it’s going to be completely refurbished so, if you’re on the next trip, you’re in for a real treat!”

Hazel Edwards
Gozo Diving Trip The Bucket List Company Reviews

“Everest base camp 03/19. Easy booking system, monthly payment option- perfect. Always pleasant, knowledgeable, happy to help/ chat if any queries on phone, email, social media. Straight forward contact with lead guys Keith & Jake from airport and throughout trip. Made it so easy to simply turn up to all overnight stays, tours etc. Appear to have established good contacts/ company in Nepal. Everything ran smoothly throughout, no issue, would book with the bucket list company again.”

Mark Reynolds
Everest Base Camp The Bucket List Company Reviews

“I just got back from Peru after doing the Lares Trek to Machu Picchu (and Rainbow Mountain) and have had the greatest experience. From the chaos of landing and being woken up by an earthquake in Lima to meeting awesome kids in schools and on the trek, there was a grin stuck to my face at every turn. A camera simply does not do justice to the sights you will see during the excellently varied itinerary.

If you happen to be on the fence about booking a trip with The Bucket List Company, get off now and do it. You will not regret it, trust me. Many thanks to Keith and crew and the group I was lucky enough to be in.

Warning: the depression upon return is real!”

Dan Bauer
Lares Trek to Machu Picchu The Bucket List Company Reviews

“I’ve just got back from the most amazing trip to Mt. Toubkal, Morocco. The trip was very well planned, the places we stayed were really nice, the food was great – as were the people on our trip – and of course our guide Gareth was absolutely brilliant. I am already looking to book my next trip. A great company – I would highly recommend. Thank you.”

Ceri Howells
Mount Toubkal trek The Bucket List Company Reviews

“You’ve booked your trip, and the excitement begins. You’ve packed your kit and checked your timings. Your adventure starts here… you explore the towns. With snakes? Never fear, you’re in good hands.

The trek can be tough, but it’s what you signed up for. You can’t get enough, though – there’s so much to explore, from the scorching hot sun, to the freezing deep snow. In the high atlas mountains, it’s all go, go go! 

So away we all flew, but what was ahead? #WhatWouldKeithDo? “Just book another”, he said! At the end of it all, don’t be sad it’s all over – you have new friends to call, and it will soon be time for another adventure!

Thanks for looking after us on our amazing trip. We have some fantastic memories and loved every bit!”

Jodie McDonald
Mount Toubkal trek The Bucket List Company Reviews
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