When you're planning your next big adventure trip, you'll want to know what's in store for you.
When you’re booking the adventure of a lifetime, you’ll want to know what’s in store for you! That’s why we’ve put all of the most frequently asked questions about our Bucket List trips in one handy place for you to check out.
So whether you have trekking questions, want to know about Everest Base Camp altitude preparations or are simply looking for some travel advice, you can find it here!
When will my direct debit be taken out of my account?
Your direct debit will be taken out of your account on the 1st of every month, unless you have specified and we have agreed with you a different date. Your direct debit needs to be set up 6 days before the end of the month to make sure it comes out on the 1st, if not then it will roll over onto the following month. The direct debit is cost of the adventure split equally between the number of months left before you depart.
Flights and Protection
Air Travel Arrangements are supplied by Wexas International ATOL 2873 and their booking conditions apply.
To provide protection for all money our customers send us, we operate a ‘client trust account’, this money is ring fenced and in the unlikely event of the company failure this money is protected. The Bucket List Company does not have access to this money until after we have returned from your trip.
How many places are on each trip?
We aim to take 16 people maximum on each trip, however if we have a lot of interest in a certain adventure we may take 2 groups on the same adventure or put on an extra trip at another date in the year.
Can I bring my children on the adventure with me?
We don’t recommend altitude trekking for minors. The majority of our treks either involve water or altitude, so for safety reasons we wouldn’t say this is a good idea. Everyone needs to carry their own kit and equipment, therefore it is not practical to have to be supporting someone else as well as yourself on an expedition. We are happy to discuss individual cases in further detail – just give us a call!
Why are there two prices and what is the difference between the land only price and full package price?
We offer both a land only package and a full package. The land only package doesn’t include flights, this is suitable for people who want to meet us in country and/or stay longer after the adventure. The full package is flight inclusive and we meet you at the airport and stay with you until you return back to the UK.
What is not covered in the total cost of the adventure?
The only things that are not covered within the price is:
Personal Spending Money
If you have chosen the land only package then flights are also not included
What are your Terms & Conditions & Cancellation policy?
Can you recommend somewhere to get my travel insurance from?
We use specialist Insurance Brokers, Campbell Irvine Direct for all of our insurance policies no matter what trip we are on. We know their policy includes everything we require in an insurance policy for all of our trips. You can easily get a quote from their website so try not to leave sorting your insurance out until last minute!
You don’t have to use Campbell Irvine if you have another in mind, just please be aware to check restrictions. For example many insurance policies that you get with your bank account will not include altitude and are not geared up for exciting trips like we offer!
What is your complaints procedure?
If you would like to make a complaint, please email [email protected] in the first instance. You will receive a response from us within 48 hours. If your complaint is not answered to your satisfaction please email again and put it for the attention of the Managing Director.
What are the training weekends and How do I book on them?
We run training weekends prior to your adventure that you have the option to book onto. The weekend costs £150 per person and includes:
Bunkhouse accommodation for 2 nights
Breakfast on Saturday and Sunday morning
Activities and Instruction on both Saturday and Sunday – full days
The opportunity to meet other people on your trip and also other trips
Advice on every aspect of your adventure
The opportunity to bring any kit you may have and get it checked out by our instructors
The dates for upcoming training weekends are as follows:
Friday 22nd – Sunday 24th February 2019 – Brecon Beacons
Friday 5th – Sunday 7th April 2019 – Peak District
Please note, we will be running more training weekends, in various locations, so if the dates currently shown are not right for you, please don’t hesitate to give us a call and enquire about future training weekends.
To book your spot on one of our training weekends, give the office a call on 01769 309007, and we will reserve a place for you.
Can you cater to my dietary requirement?
One of the first pieces of information we will ask you to provide us when you fill in your booking form is a dietary requirements disclosure. We will do our utmost to ensure that any dietary requirement is catered to during your trip, contacting airlines, agents and accommodation to request they adjust their menus for your needs.
It is important to let us know of your dietary requirements as soon as possible after booking, so that we have adequate time to make these arrangements.
This said, we would encourage Bucketlisters to bear in mind that we cannot fully control the provisions that will be available on flights and during your trek. Occasionally, despite communicating particular needs to our flight agents, on-board teams will forget to ensure certain meals are available. Also be aware that in some countries, less common diets are almost unheard of – such as gluten-free in Morocco. Usually, there will be something you can find, but it may be limited. Therefore, if you have particularly specific dietary needs (such as vegan and gluten-free) we recommend you bring snacks as a back-up.
Any client with a severe allergy must carry their necessary medicine with them at all times.
The Ultimate Guide to Kilimanjaro
Is Kilimanjaro on your bucket list? We’ve put together a fully comprehensive guide to Kilimanjaro which will give you everything you need to know about this wonderful adventure that lies ahead.
Here’s what some of our awesome customers had to say:
“This bucket list ticks all boxes!
What can I say? I just back from the Mount Toubkal trip and it has been the experience of a lifetime.
Since I booked this trip, The Bucket List Company have kept in contact with me, asking if needed any help with anything and keeping me updated as well.
On the trip they really do look after you and you get great value for money. They make sure they hire the best local guides to help look after you and those that have the best local knowledge. What I liked about the company is that they help you on the trek and make sure that, if you are struggling a wee bit, they have guides there to encourage you on or go at your pace without rushing you.
If you are looking to tick stuff of your bucket list, they are the ones to make that dream happen. I have already booked Nepal for 2020 and will be looking for a trip in 2021.
Mount Toubkal trek
“This has been the first time I’ve used this travel company. I would like to say it has been a fabulous experience , the staff are both friendly and knowledgeable. The whole trip was well planned, but their was scope to change the itinerary at the last minute to include other travel arrangements and visits. Nothing was to much trouble. I would definitely use this company again and would be more than happy to recommend it to my friends. Thanks for a great holiday.”
Annapurna Circuit trek
“The Bucket List Company never fails to impress! Whether trekking to Everest Base Camp or Scuba Diving in Gozo, they have the skills, knowledge and enthusiasm to make every trip unforgettable.”
Gozo Diving Trip
“I love these guys – their knowledge and enthusiasm is amazing. They’re all so supportive of everyone in the group, so whatever your motivation for going on one of their trips, you’ll achieve it.”
“Just returned from a fantastic trip to rooftop of Europe with these guys. Great trip with a great group. I highly recommend the Bucket List Company.”
Mount Elbrus climb
I booked this trip on a little bit of a whim back in November last year. Although I am fairly well travelled have never done a trip with a company in quite this way before, generally I book and arrange everything independently. The Bucket List Company made everything super easy and took any stress out of planning for the trip (except maybe the training – but they even run training weekends for those who may be interested).
The whole experience ran smoothly from start to finish. Yes summit night was as hard as, if not even harder, than I had ever imagined but we had a 100% success rate to the top (which was far higher than some other similarly large travel groups going up at the same time as us). This was purely down to the quality and dedication of the team of guides and porters that Keith uses on every expedition. Our head guide Whitey was one of the friendliest and happiest individuals I have ever met, he had all of our names memorised on the first meeting and kept everyone motivated, smiling and feeling very safe throughout the expedition.
Either side of the expedition we were taken to see some of the local area, a market pre hike and a local school thereafter. This was not a tourist trap, The Bucket List Company has genuine links to the local area and is making a very real difference to the school. This part for me was one of the unexpected highlights and being able to spend a while playing with the children one of the more emotional parts of the trip. Such little extras are for me what makes a company like this and the whole experience even more special. I would 100% recommend The Bucket List Company. I have made some fantastic new friends, some wonderful memories and am already looking at making my next booking! Thank you Keith and Co.