When you’re booking the adventure of a lifetime, you’ll want to know what’s in store for you! That’s why we’ve put all of the most frequently asked questions about our Bucket List trips in one handy place for you to check out.
So whether you have trekking questions, want to know about Everest Base Camp altitude preparations or are simply looking for some travel advice, you can find it here!
Your monthly instalments will be collected from the card used to make your original purchase on a 30 day rolling payment plan. You can choose how many months you wish to spread the cost over at the point of purchase. If at any time you need to change the card details your plan is linked to, or wish to make additional payments, then give our office a call – 01769 309007.
Air Travel arrangements are supplied by Wexas International ATOL 2873 and their booking conditions apply.
To provide protection for all money our customers send us, we operate a ‘client trust account’, this money is ring fenced and in the unlikely event of the company failure this money is protected. The Bucket List Company does not have access to this money until after we have returned from your trip.
We aim to take a maximum 16 people maximum on each trip, however if we have a lot of interest in a certain adventure we may take 2 groups on the same adventure or put on an extra trip at another date in the year.
Most of our trips have between 8-12 on each trip.
We don’t recommend our mountaineering and trekking trips for most families but in response to the growing interest in adventure travel for families of all ages we are launching new Family Trailblazer trips. These trips will be released in 2021 so to get ahead of the crowds register your interest HERE.
Your flights are not included in the ‘Trip Base Costs’. We offer both a land only package and fully inclusive packages, as well as many additional excursions. Once you have selected your trip dates you will be able to add flights, single supplements or any other excursions you wish to include in the ‘Trip Builder’.
The only things that are not covered within the price is:
We use specialist Insurance Brokers, Campbell Irvine Direct for all of our insurance policies no matter what trip we are on. We know their policy includes everything we require in an insurance policy for all of our trips. You can easily get a quote from their website so try not to leave sorting your insurance out until last minute!
You don’t have to use Campbell Irvine if you have another in mind, just please be aware to check restrictions. For example many insurance policies that you get with your bank account will not include altitude and are not geared up for exciting trips like we offer!
If you would like to make a complaint, please email [email protected] in the first instance. You will receive a response from us within 48 hours. If your complaint is not answered to your satisfaction please email again and put it for the attention of the Managing Director.
We run training weekends prior to your adventure that you have the option to book onto. The weekend costs £200 per person and includes:
The dates for upcoming training weekends can be found HERE.
Please note, we will be running more training weekends, in various locations, so if the dates currently shown are not right for you, please don’t hesitate to give us a call and enquire about future training weekends.
One of the first pieces of information we will ask you to provide us when you fill in your booking form is a dietary requirements disclosure. We will do our utmost to ensure that any dietary requirement is catered to during your trip, contacting airlines, agents and accommodation to request they adjust their menus for your needs.
It is important to let us know of your dietary requirements as soon as possible after booking, so that we have adequate time to make these arrangements.
This said, we would encourage Bucketlisters to bear in mind that we cannot fully control the provisions that will be available on flights and during your trek. Occasionally, despite communicating particular needs to our flight agents, on-board teams will forget to ensure certain meals are available. Also be aware that in some countries, less common diets are almost unheard of – such as gluten-free in Morocco. Usually, there will be something you can find, but it may be limited. Therefore, if you have particularly specific dietary needs (such as vegan and gluten-free) we recommend you bring snacks as a back-up.
Any client with a severe allergy must carry their necessary medicine with them at all times.
The Ultimate Flex Policy is a new initiative we have developed in response to the Coronavirus pandemic. This ensure people can still plan for the future, book dates for travel with the reassurance that if they wish to change their booking we have made it as easy and as affordable as possible.
If you are a ‘Land Only’ customer, organising your own flights, you will be able to move the dates or destination of your trip up to 90 days before your planned departure date absolutely free of charge.
For those of you who have flights included in your package, you can also amend your booking up to 90 days before your planned departure with minimal costs of amending airline tickets. We will look at each booking individually. Usually between 180 and 90 days before your planned departure we are able to move your flight for a minimal fee, equivalent to a change of name or date administration charge on any airline ticket. This will be dealt with on a trip by trip basis to make amendments as easy as possible and within the Terms and Conditions of the many airlines we deal with.
If you wish to make any changes less than 90 days before your trip departure or to cancel in full, our usual Terms and Conditions will apply.
For full FAQs on this policy please click here – Ultimate Flex Booking Policy FAQs.
Here at The Bucket List Company we have made the decision to only travel to countries that do not require quarantine on arrival and return. So that we can give our customers as much notice as possible we have developed a plan of action for any trip destinations which may be listed as Red or Amber, including a timeline of the latest possible cancellations for these trips which can be viewed HERE.
Is Kilimanjaro on your bucket list? We’ve put together a fully comprehensive guide to Kilimanjaro which will give you everything you need to know about this wonderful adventure that lies ahead.
Get my free guideHere’s what some of our awesome customers had to say:
“I can’t thank these guys enough… I just completed Everest Base Camp, and what an amazing experience it has been. From the moment of booking to getting home, everything has been thought of.
If you want a trip of a lifetime, with no hassle, meeting some amazing people, then book with these guys. I am already looking to book my next trip.”
“Just returned from Morroco, where we hit the dizzy heights of Mt. Toubkal. This being my first solo trip, I was pretty nervous, but it was an amazing experience from start to finish with a great group of people. Everything was organised so well – it felt like we moved seamlessly from one environment to the next. I can’t recommend these guys enough, and I know I will certainly be taking more trips with them in the future.”
Absolutely amazing from day one to the day we finished hiking up to Everest base camp. The bucket list is certainly up there in the top 10 Organisations and they are brilliant at what they do. I have had so many amazing memories of climbing to Everest base camp as well as climbing Kilimanjaro. I would highly recommend as without their input, I would never have had these amazing memories and experiences I’ve had.
“Just returned from the Mt. Toubkal trek – the first trip I have taken on my own. I had an absolutely amazing time, all made possible by The Bucket List Company.
Any queries I had were answered, and the team were fully supportive.
Keith, Isaac and the local guides were brilliant. If you are thinking of taking on a challenge I fully recommend The Bucket List Company.”
“Absolutely fantastic from beginning till end highly recommend this company staff were perfect in every way couldn’t of made it without them I will be booking up in future again and met new friends for life.”
“I just got back from Peru after doing the Lares Trek to Machu Picchu (and Rainbow Mountain) and have had the greatest experience. From the chaos of landing and being woken up by an earthquake in Lima to meeting awesome kids in schools and on the trek, there was a grin stuck to my face at every turn. A camera simply does not do justice to the sights you will see during the excellently varied itinerary.
If you happen to be on the fence about booking a trip with The Bucket List Company, get off now and do it. You will not regret it, trust me. Many thanks to Keith and crew and the group I was lucky enough to be in.
Warning: the depression upon return is real!”
