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We Are Open! NEW Flexible Booking Policy Available

We understand that it’s normal to feel cautious about making travel plans in the near future. 

You’re not alone. 

We’ve been talking to customers frequently throughout this difficult and uncertain time and have paid close attention to their feelings and feedback.

Our customers are anxious and apprehensive, yet they’re also seeking something to look forward to in post-quarantine life.

That’s why we’ve introduced our new Flexible Booking Policy to give you total peace of mind so you can confidently book your next trip with The Bucket List Company whilst eliminating any risk.

You choose at no extra charge our Ultimate Flex booking option.

We want you to have clarity in where you stand with us going forwards and allow you to feel totally comfortable about changing your mind.

Ultimate Flex Booking Option:

Book Any Trip Of Your Choice, Pay In monthly installments And 

Change The Dates, And/Or Destination, As Many Times As You Like 

For Free* Up To 90 Days Before Departure.

Our Ultimate FLEX option gives you freedom from financial worry or tie-in by allowing you to delay your departure and transfer your payment to another date of your choice, free of charge. 

We’re here to reassure you that booking with The Bucket List Company means it’s time to stress less and get excited for your next travel experience! 

*We need to apply some conditions in order to make this possible for everyone so we have outlined these in full on our FAQs section below. Still got questions? Chat to us by email or by phone for more details. We’d love to hear from you.

Frequently Asked Questions

Q. How do the Ultimate Flex bookings policies work exactly?

The Ultimate Flex option allows you to change your booking date with The Bucket List Company.

Ultimate Flex will apply to all new reservations made for adventures that start from 22nd May onwards.

Ultimate Flex

You will be eligible for Ultimate Flex terms if you have paid for your trip with monthly installments.

Changes you can make under Ultimate Flex:

  • The trip dates 
  • The trip package (you can move to an alternative tour entirely)
  • The destination country of the trip

When you choose Ultimate Flex, you are free to make an unlimited number of changes

We ask that you make these changes as soon as possible and at the very latest 90 days prior to the tour departure date. 

If you choose to change the dates of your trip, the new tour dates must be within 18 months of the original booked tour date. 

Once your new tour has been confirmed, We will, of course, send you the new information by email so you have a full copy of the details.

In cases where you are changing to a higher priced trip, we will amend your monthly payment plan with us.

In cases where you are changing to a lower priced trip, a credit voucher will be issued for the difference in price. This voucher has a 18 months validity and can be gifted to another person of your choice if you decide not to travel within that period.

More on credit vouchers:

We understand that you may be uncertain as to when you will be able to travel. That’s why we’ve introduced credit vouchers. 

Credit vouchers for the full value paid by you can be issued in cases where you are uncertain as to when you will be able to travel. The vouchers will have a validity period of 18 months, and can be gifted to another person of your choice if you decide not to travel within that period.

For further terms and guidance on using credit vouchers, please refer to I have a credit voucher, how do I use it?

Flights:

If flights have been booked as part of the package, these are non-refundable and the cost of those services will not be transferable to new dates. However, we will of course do our best to get this cost claimed back and credit it back to your future booking.  

Q: How many times can I change my booking?

Ultimate Flex entitles you to make unlimited free-of-charge amendments to your original bookings, including date, trip program and destination up to 90 days before the departure date. 

Q: Is there a time limit within which I can rebook after I change my original booking?

Ultimate Flex requires that you reschedule your trip within 18 months of your original departure date. The 18 months is from the date of your original booking.

Q: If I book a trip that includes flights and I wish to change it – what happens?

If flights have been booked as part of the package, these are non-refundable and the cost of those services will not be transferable to new dates. However, we will of course do our best to get this cost claimed back and credit it back to your future booking.  

Q: I want to cancel my booking altogether – can I have a refund of my deposit?

Should you decide to completely cancel your trip with us our standard terms and conditions apply. Another option is to transfer your payment to a credit voucher. This voucher is valid for 18 months, and can be gifted to another person of your choice if you decide not to travel.

For further terms and guidance on using credit vouchers, please refer to I have a credit voucher, how do I use it?

Q: I have booked an Inca Trail Trip does this matter

At present we have to book Inca trail permits at least 6 months in advance and at present these are non refundable and non transferable. Because of this if you do wish to change this trip, you would need to purchase another Inca Trail permit through ourselves.

Q: How long do I have to notify The Bucket List Company of a date change to my trip once I have decided to FLEX?

For Ultimate Flex, please let us know up to 90 days before your departure date. At this point you must notify us immediately of your new prefered departure date at the time of amendment.

If you are uncertain as to when you will be able to travel, we will issue a credit voucher for the full value of the Booking Fee paid by you, with a validity period of 18 months.

Q: Can I change both the destination and date of my booking?

Yes! Ultimate Flex means you can transfer your booking to another date or destination of your choice with no penalty within 18 months of your original departure date.

Q: What if I want to move my deposit to a date/destination which costs more or less than my original tour?

That’s no problem! If the trip or departure date to which you are moving is a higher price than the trip you are moving from, then:

  • With Ultimate Flex – Payment  plans will be amended of the difference. 

If the tour or departure date to which you are moving is a lower price than the tour you are moving from, 

  • With Ultimate Flex – your booking fee and payments received will be re-allocated to the new booking  against the total value of the new tour, and we will then amend your payment plan. If Money is owed back to you a credit voucher will be issued.

Q: I have a credit voucher, how do I use it or gift it to another?

Credit vouchers are valid for 18 months, and can be gifted to another person of your choice if you decide not to travel.

If you chose to gift your credit voucher, we will need to be notified in writing/email and informed of the recipient’s name, email address and telephone number.

The recipient of your credit voucher must use the voucher within the original validity period. 

Trip prices are not fixed or guaranteed until you have re-booked using your credit voucher. The published trip price at the time of booking will apply at the time of re-booking.

To re-book a tour using a voucher, simply contact the Bucket List Team by email or by phone. 

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